I could only afford 1, so me and my other two techs are always fighting over it. So I ended up shelling out more money to buy a Gotoassit license. Bad that remote control on a Mac was too slow to use. Oh and transferring files, forget it’s larger than a few hundred MB. Good that it was very fast to connect, bad that I had to jump between screens to chat with a customer. Good that they got rid of VNC, bad that they got rid of RDP. They recently came out with a new way to use remote access. It would have cost my shop probably close to $100k. They used to have an option to buy the licenses out right, but it was ridiculously expensive. Before I knew it, I was spending over $10,000 a year on this software. Then all of a sudden, I’d get a new client with 20 machines and would have to scramble to get with Kaseya and purchase new licenses. I would constantly be watching how many I had out there and deleting ones that I didn’t absolutely need in order to stay under my licensing limit. It became very expensive, even at their lowest price tier, $2.50 for agent. I ultimately came to realize 90% of what I used it for was remote support. Some things it did well, other’s it didn’t. I run a managed IT services company and I ‘ve been a customer of Kaseya of well over 5 years.
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